Credit Sesame Reviews
Credit Sesame Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Sesame has a 1.3 star rating from 23 reviews with 95% unfavorable and most consumers dissatisfied; 80% request improved customer service and 80% say they will not reuse the service.
Key Takeaways for Future Customers
- Read Credit Sesame reviews for recurring billing and subscription issues before joining.
- Expect difficulty reaching live customer service and long refund requests.
- App and website changes may affect account access and card use.
Negative Feedback / Risk Areas
- Unauthorized charges and surprise fees after trial or membership sign-up.
- Problems cancelling subscriptions and getting refunds.
- No phone support, robo chat and poor dispute resolution.
- Account access, card activation, and fraud handling complaints.
Positive Feedback
Users can view their credit score and some found the service helpful, though recent updates made parts harder to use.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Sesame has a 1.3 star rating from 23 reviews with 95% unfavorable and most consumers dissatisfied; 80% request improved customer service and 80% say they will not reuse the service.
Key Takeaways for Future Customers
- Read Credit Sesame reviews for recurring billing and subscription issues before joining.
- Expect difficulty reaching live customer service and long refund requests.
- App and website changes may affect account access and card use.
Negative Feedback / Risk Areas
- Unauthorized charges and surprise fees after trial or membership sign-up.
- Problems cancelling subscriptions and getting refunds.
- No phone support, robo chat and poor dispute resolution.
- Account access, card activation, and fraud handling complaints.
Positive Feedback
Users can view their credit score and some found the service helpful, though recent updates made parts harder to use.
Media from reviews
Houston, Texas
I was approved for a Credit card
I was approved for new credit card and I want that to go to my new address 6208 olive pit lane, Houston tx 77048 please my name is Lisa Braxton please send this card to the address above thank. I am a victim of indenity thief.
Please send this credit card to 6208 olive pit lane Houston tx 7704. Thank you so much
- Use password to login
- Update information if necessary
Preferred solution: Deliver product or service ordered
Los Angeles, California
Trouble setting up account
I filled out all the information you asked for including my phone number, contact number and when I said when I hit the submit icon, it told me to please add a contact number and I already had and I didnt know what else to do and I just kept not doing what I needed to do
User's recommendation: Not very easy to get someone (a living, breathing human being)on the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Morgan, Colorado
They still charged me
They still charge my account when I cancel my subscription. And they suck because you live on a fixed income, and they still take your money.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one will answer my call I'm trying to cancel my membership so that you guys will not take money out of my bank account for some reason you guys don't want to answer the phone
- - Please confirm my cancellation and that no payments will be drawn.
- - Verify you will stop payments from my bank account.
I want to make sure that I am canceled with you guys I do not want you guys to draw any more payments out of my bank account please verify with me that I am canceled with y'all and y'all will no longer pull out money from my bank account
Preferred solution: I would like my account closed with you guys so you do not take money out of my account anymore I can't afford it
Chicago, Illinois
I wanna talk with customer service because my credit is going down for no reason I’m never borrow money with everyone from 2004 to 2026
My credit is going down for no reason this year. I didn't borrow any money from anyone from 2024 to 2026.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t load my credit sesame Card
Office closed dont open until 9 I have to call back later. To get my credit builder card working I need them to open up more early to dial with complaints
User's recommendation: It’s good company
Credit Sesame's hours of operation are from 9AM - 7PM Eastern Time Monday through Friday. You can reach our support center at (877) 751-****. Thank you!
Resolved: To get information about debt collector
- - I texted with a robot that did not understand.
- - I repeated my messages at least three times.
- - The issue was resolved by phone.
I'm not pissed, apparently I was texting with a robot that did not understand thank u & good but eich I repeated at least three times. Other than that I was able to get the issue corrected by phone I should have never opt to resolve the issue by texting, that way I would have never began any interaction with that dumb robo.stop
User's recommendation: Stop robo txting
Change address
- - Update 4412 Gum St, Charlotte NC 28208 to 831 N. Collington Ave, Baltimore MD 21205.
- - Address changes redirect to different locations.
I need my old address off and replace with my new address. I no longer live at 4412 Gum street, Charlotte North Carolina 28208.
I now live at 831 N.
Collington Ave Baltimore , Maryland 21205. But every time I try to change my address yall keep sending me to different locations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI like to see my credit score I had two counts of Honor y'all open
- - Two accounts opened; one unwanted and unpaid, the other paid early.
- - They want one account and their credit score; contact by email or phone.
I had two accounts open with you. I owe money for one of the accounts, which I did not want to.
I wanted one account only, and I paid that account early.
You can reach me at my email, JerryBrandon0915@***.com, or you can call me at 573-353-****. I would like to know what my credit score is.
- Checking my credit score
Preferred solution: Price reduction
Appleton, Wisconsin
Credit score is locked
Don't know how my score got locked i want to find out why it got locked and find out how to unlock it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount
- - Cancelled in January; billed in Feb and Mar.
- - Cannot reach a live agent when calling.
- - Requests reply today and refunds for Feb and Mar.
I called in January and canceled. I was charged again in February and March.
I CALLED YOUR NUMBER AND YOU CANT GET A LIVE PERSON.
THATS RIDICULOUS. I WANT A REPLY TODAY AND REIMBURSED FOR FEBRUARY AND MARCH AND CANCEL.CANCEL MY ACCOUNT!!!
User's recommendation: Do not use them!
Bellefontaine, Ohio
Cant get sign in pin to change to new pin
- - I can't change my PIN in the Credit Sesame app; it stays the same.
- - I was directed to a site to fix PIN; I'm closing the account and uninstalling.
ive had credit sesame for years now try to change my pin through the app and stay the same old pin just talked to some one or something online told the problem sent me to a site wanting me to pay for help to change my pin absolutely rediculous now looks like any one can get into my credit app aint happening im opening my phone right now to close account and uninstall thats my info on that app its supposed to bcant get sign in pin changed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sunnyvale, California
Horrible experience. Give me back my money
- - A deposit hit my account but was seized and closed.
- - I made many attempts to retrieve funds and was hung up.
- - Refund by Dec 22 did not arrive; balance is zero.
Hello and good day.
Started on Nov 14th 2023. November 16th I confirmed my identity and selected pin for debit card.
When deposit hit my account it was seized and closed.
Moving forward I literally have made thousands of attempts to retrieve my funds. I been scolded, yelled at and hung up on and to the point where no one would answer my calls.
I was told my refund would be in my account on the 22nd of December and that was a lie. My kids had no presents for Xmas! So *** you credit sesame.
I have emails from Shana manager on December 27th stating initial deposit of $500.00 would be returned within 5/7 business days. Now I'm sitting here wondering were is my money? Why is it that I'm still waiting. I'm definitely frustrated. I'm wondering why the *** you all are still in possession of my funds? This is ridiculous I need my money. So when is this going to be available. Its my money! And now it says my current balance is zero!
- None stole my money and brought my credit score down 6 points
Preferred solution: Full refund
User's recommendation: Definitely should go somewhere else. These people steal people's money.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lost my card
I can't no help with yall to get new card so just close my acct please
I would like to cancel this acct close it
Someone stole my card I have not been able to get a new card I need a new card or cancel it I'm tired of ask yall for help
Preferred solution: Apology
User's recommendation: Yes in the future it's good to have the card I lost I reach out sever times about my card want nobody help me when it comes down to that if yall can't help me I would like to cancel my card cause its on my credit and that not right for you to mess my credit up cause i cant remeber my info it should be a better way for yall to help us get a new cardmy card hope that I can get a new card my email and don't remember the no I believe it was 901773****
Appleton, Wisconsin
Password can't vhange
Can't change my password to log into account been trying for two days keeps locking me out what can I do to get into my account
Sunnyvale, California
Took my money for premium and I didn’t authorize
Im on a fixed income and they took my money and added me to a premium account I cant get in touch with a live person for a refund
- Free trail
- Automatically set u up for premium and take your money
Preferred solution: Full refund
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